Refund policy

Returns & Refund Policy

Effective Date: 7 July 2026

At Beldari Pottery, we take great care to ensure our products are of high quality and arrive safely. 

Change of Mind

Unless required by Australian Consumer Law, we do not accept returns, exchanges or refunds for:

  • Change of mind
  • Incorrect selection
  • No longer wanting the item
  • Ordering the wrong product
  • Finding the item cheaper elsewhere

Please choose carefully before placing your order.

Non-returnable Items

  • Gift Vouchers
  • Earrings
  • Made to order - unless damaged in transit.

Damaged, Faulty or Incorrect Items

If you receive an item that is:

  • damaged during transit,
  • faulty,
  • defective, or
  • not the item you ordered,

please contact us within 7 days of receiving your order so we can assist you promptly.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem

Once assessed, we will arrange an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement or refund.

Return Conditions

Where a return has been approved, items should:

  • Be returned in their original condition where possible.
  • Include all original packaging where reasonably practicable.
  • Be securely packaged to prevent damage during return shipping.

We will provide return instructions once your request has been reviewed.

Refunds

Where a refund is approved, it will be processed using the original payment method.

Please allow several business days for the refund to appear in your account, depending on your payment provider.

Handmade Products

Many of our pieces are individually handmade. Variations in colour, glaze, texture, size and finish are a natural part of the handmade process and make each piece unique. These variations are not considered faults and are not grounds for return.

Contact Us

If you have any questions about this policy or need assistance with a return, please contact us through the contact details provided on our website or info@beldaripottery.com.au. We are committed to resolving any issues fairly and in accordance with Australian Consumer Law.